LineUp helps institutions reduce wait times, eliminate crowding, and manage service delivery in real time — with zero hardware and setup in under one hour.
General Services
Admin
gen-services.lineup
Live Dashboard
General Services · Today
Waiting
24
Serving
8
Completed
142
Live Queue · Counter A
Every feature in LineUp is designed around real service delivery challenges — no fluff, no unnecessary complexity.
Real-time queue visibility
Monitor every queue, service point, and ticket status from a single live dashboard — accessible from any device.
Zero hardware required
No kiosks, no ticket printers, no IT project. LineUp runs entirely in the browser — deploy from any laptop in minutes.
Automatic SMS & email alerts
Customers receive real-time updates on their queue position and estimated wait — keeping corridors clear.
Built-in analytics & CSAT
Track wait times, serve durations, and customer satisfaction scores. Identify bottlenecks and export reports.
See exactly what changes when your institution moves from manual chaos to structured, data-driven service delivery.
Up and running in minutes. No hardware required.
Give customers a link or QR code. They join the queue from their phone — no app download needed.
Staff see the live queue, call the next person, and track every ticket — from any device.
Automatic SMS and email updates tell customers exactly when to return — reducing crowding.
See wait times, serve times, and CSAT scores. Identify bottlenecks instantly. Export reports.
One platform. Built around outcomes — not just feature checklists.
Smart queue management that keeps service moving — VIP lanes, auto-escalation, and bulk actions eliminate bottlenecks before they form. The core engine behind everything LineUp does.
Bank-grade security — MFA, role controls, and a complete audit trail for every action.
Web, QR code, kiosk, or SMS — no one excluded. Walk-away rates drop immediately.
See exactly where time is lost — and fix it with real data. Wait times, throughput, and CSAT in one live view. Export CSV reports for management and compliance.
Avg. Wait
4.2 min
Served Today
142
CSAT
4.8 / 5
Every campus, branch, or department from one unified dashboard — scoped access per team.
Unlimited locations · dept. scoping
Live waiting-area displays keep customers calm. Kiosks handle walk-in registration without staff.
Fullscreen · real-time SSE
Approval workflows, shift management, custom roles, and department governance for IT and compliance teams.
Capture feedback at every interaction automatically. Build a continuous improvement culture with real trend data.
Connect LineUp to your ERP, HRMS, or any system via REST API and real-time webhooks — no silos.
REST · SSE · Webhooks
No hardware. No IT project. Works on any device.
Add your departments, counters, and service categories. Takes about 10 minutes.
LineUp generates a unique link and QR code. Print it, display it, or text it to customers.
Your staff open the queue, call the first number, and LineUp handles the rest.
Our onboarding team is with you every step of the way — at no extra cost.
Whether you're serving hundreds or thousands — LineUp scales with you.
Registration, admissions, finance office, student services. Handle peak enrollment periods without chaos.
Outpatient departments, labs, pharmacies, multi-department routing. Reduce crowding in waiting rooms.
Immigration, licensing, tax offices, ID issuance. Give citizens a dignified, orderly service experience.
Festival check-in, product launches, customer service desks. Any high-volume, time-sensitive service.
Teller lines, account services, loan applications, foreign exchange. Manage high daily footfall with compliance-grade auditability.
ENTERPRISE & SECURITY
A procurement-ready solution. Every control your IT, security, and compliance teams require — out of the box.
Uptime SLA
Last 12 months — SLA-backed guarantee
Enforced
All staff accounts, every session
Audit trail
Every action logged with actor, time, and context
Procurement-ready solution
Our team works directly with IT, finance, and operations — custom SLAs, on-premise options, dedicated onboarding, and full documentation for your procurement process.
Contact Enterprise Sales →Real outcomes from institutions that replaced manual queuing with LineUp.
Before LineUp, our registration week was chaos. Now students queue remotely and arrive when called. The difference in how our hallways feel during peak periods is remarkable.
University Registrar
East African University
Higher Education
Our outpatient department is high-volume. LineUp gave our clinical officers visibility they never had — we can see the queue from any screen and respond before bottlenecks form.
Head of Patient Services
Regional Medical Centre
Healthcare
We deployed in under two hours. No hardware purchase, no IT project. The analytics dashboard alone changed how we allocate staff during peak hours.
Head of Digital Services
Public Sector Institution
Government Services
< 1hr
Time to go live
Free
30-day pilot
0
Hardware required
SMS + Email
Customer notifications
Priced for Rwandan and East African institutions. All plans include a free 30-day pilot and dedicated onboarding support.
Start with digital. Replace paper queues.
RWF 564K / year
Run multiple service areas smoothly.
RWF 948K / year
The complete operational system for serious institutions.
RWF 1908K / year
Scale, govern, and control at any size.
RWF 2868K / year
Custom infrastructure. Total ownership.
Full Comparison
Every feature, clearly mapped across plans.
| StarterRWF 47K / mo | BusinessRWF 79K / mo | Professional★RWF 159K / mo | EnterpriseRWF 239K / mo | Premium EnterpriseCustom | |
|---|---|---|---|---|---|
| Capacity & Scale | |||||
| Branches (Locations) | 1 | 2 | 10 | 20 | Custom |
| Departments | 1 | 3 | 10 | Unlimited | Unlimited |
| Service Points | 5 | 30 | 500 | Unlimited | Unlimited |
| Queue & Operations | |||||
| Digital Queue Management | |||||
| VIP Priority Queues | |||||
| Queue Controls & AutomationBulk actions · auto-close · auto-escalation | Basic | ||||
| Appointment Booking & WaitlistsScheduling and virtual queue management | Basic | ||||
| Kiosk Mode & QR Code Joining | |||||
| Display & Communications | |||||
| SMS & Email Notifications | |||||
| Notification Templates | |||||
| Public Display Screens | |||||
| Multi-language Support | |||||
| Broadcast Center | |||||
| Message Broadcasting | Basic | ||||
| Priority AlertsInfo & Alert level · Emergency level | Info & Alert | All Levels | All Levels | ||
| Audio BroadcastingRecorded and live voice | Limited | ||||
| Scheduled Announcements | |||||
| Broadcast Logs | Basic | Full | Full | ||
| Analytics & Insights | |||||
| Queue Analytics & Reporting | Basic | Basic | Advanced | Advanced | Advanced |
| CSAT Reviews & Ratings | |||||
| Data Export (CSV) | |||||
| Staff & Administration | |||||
| Roles & Permissions | Basic | ||||
| Custom Staff Roles | |||||
| Staff Chat | |||||
| Shift Management & Approvals | |||||
| Session ControlActive sessions · staff impersonation | Basic | ||||
| Security & Compliance | |||||
| Account Security (MFA) | |||||
| Audit Log & Activity History | |||||
| Security MonitoringEvent tracking · threat detection | Basic | Advanced | Advanced | ||
| Integrations & Enterprise | |||||
| REST API & Webhooks | |||||
| Custom Domain & AI Assistant | |||||
| White-Label & On-Premise | |||||
All prices in Rwandan Francs (RWF). Need USD or EUR pricing? Contact us.
All subscriptions are billed in advance. Refunds are subject to our Refund Policy.
FAQ
From IT managers, procurement teams, and service directors.
Still have questions? Email our team — we respond within 24 hours.
Start your free pilot. Our team helps you go live in under one hour — at no extra cost.