Queue Management Platform
Reduce Waiting Times. Improve Service Delivery.
One platform for banks, hospitals, universities, telecoms, and government offices — managing queues, staff, and customer flow across every branch.
The Problem
Long queues are not just an inconvenience. They affect service quality.
Institutions managing high customer traffic face a set of operational challenges that compound each other — and that worsen without a structured system in place.
Customers wait without visibility
People stand in corridors without knowing their position or when they will be served. Frustration builds before service even begins.
Staff operate under constant pressure
Without a structured system, staff manage crowds manually — resolving disputes, tracking positions, and handling complaints instead of focusing on service.
Management lacks real-time service insights
Decisions are made on estimates and complaints — not on actual data about wait times, service throughput, or bottlenecks.
Branches work inconsistently
Each branch develops its own informal process. Standards vary. Customer experience across locations is unpredictable and hard to audit.
Communication during disruptions breaks down
System delays, staff shortages, or urgent announcements are handled through shouting or physical signage — with no structured way to inform customers in real time.
Service quality is difficult to measure
Without data on wait times, service durations, or customer satisfaction, it is nearly impossible to improve service delivery systematically.
What You Get
Built for how institutions actually work.
Every feature in LineUp is designed around real service delivery challenges — no fluff, no unnecessary complexity.
Real-time queue visibility
Monitor every queue, service point, and ticket status from a single live dashboard — accessible from any device.
Zero hardware required
No kiosks, no ticket printers, no IT project. LineUp runs entirely in the browser — deploy from any laptop in minutes.
Automatic SMS & email alerts
Customers receive real-time updates on their queue position and estimated wait — keeping corridors clear.
Built-in analytics & CSAT
Track wait times, serve durations, and customer satisfaction scores. Identify bottlenecks and export reports.
The Difference
Before vs. After LineUp
See exactly what changes when your institution moves from manual chaos to structured, data-driven service delivery.
Without LineUp
- Long physical queues that block corridors
- No visibility — customers don't know their position
- Staff overwhelmed by manual tracking and disputes
- Zero performance data for management
- Complaints, walk-aways, and reputational damage
- People with disabilities or remote access left behind
With LineUp
- Digital queue joined from any device, anywhere
- Real-time position updates via SMS and web
- Structured service flow — staff focus on service, not crowd control
- Live analytics dashboard with wait times, volumes, and CSAT
- Higher satisfaction scores through structured service delivery
- Fully accessible — web, QR, kiosk, SMS entry points
How It Works
Simple to deploy. Powerful to operate.
No hardware required. Operational from any device.
Share a link or QR code
Customers join from their phone or a kiosk — no app download needed.
Manage from the dashboard
Staff call the next person, track every ticket, and see the live queue from any device.
Keep customers informed
Automatic SMS and email updates tell customers exactly when to return — corridors stay clear.
Analyze and improve
Track wait times, throughput, and satisfaction scores. Identify service bottlenecks and export reports.
Platform
Everything your institution needs.
Designed around real service delivery challenges — not a generic feature checklist.
Queue Management
Structured queue management with VIP priority lanes, auto-escalation, bulk actions, and pause/resume controls. The operational engine behind every service point LineUp manages.
Access Control
MFA, role-based permissions, session management, and a complete audit trail for every action.
Public Access Channels
Web, QR code, kiosk, or SMS. Customers join from any device — no application required.
Analytics & Reporting
Monitor wait times, throughput, and satisfaction from a live dashboard. Export CSV reports for management and compliance review.
Avg Wait Time
Daily Served
CSAT Tracking
Multi-Location
Every campus, branch, and department from one unified dashboard — with department-scoped access controls.
Display & Kiosk
Live waiting-area displays keep customers informed. Kiosks handle walk-in registration without staff intervention.
Governance Controls
Approval workflows, shift management, custom roles, and department governance for compliance teams.
API & System Integrations
Full REST API and real-time webhooks for ERP, HRMS, or any existing system. Available on Professional and Enterprise plans.
Platform Preview
One platform. Every touchpoint.
From the staff console to the reception display to the customer's phone — LineUp connects every part of your service operation in real time.
Staff Console
Real-time queue management from any device. Staff call customers, track tickets, and monitor service points from a single organized view.
Reception Display
Wall-mounted displays keep customers informed of queue status without needing to approach staff.
Customer Mobile View
Customers track their position and estimated wait time from any phone — no app download needed.
Connected Platform
Every channel — customer phone, staff console, reception display, and management dashboard — connected in real time through LineUp.
Deployment
Operational in under one hour.
No hardware. No IT project. Works on any existing device.
Create your service structure
Add branches, departments, and service points. Takes approximately 10 minutes.
Share queue links or QR codes
LineUp generates unique access links and QR codes. Display, text, or embed them anywhere.
Go live with onboarding support
Staff open their queues, call the first customer. Our team is available throughout at no extra cost.
Solutions
Built for public-facing institutions.
Designed for institutions where service delivery quality has real operational and reputational impact.
Banks & Finance
Improve branch customer flow, reduce lobby congestion, and give branch managers real-time visibility into service performance.
Healthcare
Organize patient reception, reduce waiting uncertainty, and improve coordination between outpatient departments and service points.
Government Services
Modernize citizen service delivery with structured queues, appointment flows, display updates, and management reporting.
Universities & Colleges
Manage registration, admissions, finance, and student services across all faculties from a single organized platform.
Telecoms
Route customers by service need across multiple desks, update displays in real time, and give managers live traffic visibility.
Service Centers
Organize high-volume multi-desk operations with structured routing, staff controls, and operational analytics for management.
Customer Experience
A dignified experience for every person served.
LineUp replaces physical crowding with structured, informed waiting.
Join the Queue
Scan a QR code, click a shared link, or register at a kiosk. No app required.
Track Your Position
A live view shows queue position and estimated waiting time from any device.
Receive Notification
An SMS or email alert is sent when your turn approaches — arrive just in time.
Called by Number
Your ticket number appears on the display. Staff call by number, not by name.
Service Delivered
Staff mark your ticket as served. You may receive a brief satisfaction prompt.
Enterprise & Security
Built for procurement requirements.
Every control your IT, security, and compliance teams require — available out of the box.
- TOTP MFA available for all staff accounts
- Role-based access control with custom roles
- Full audit log — actor, timestamp, and action context
- Active session management and manual revocation
- Admin impersonation with complete audit trail
- Approval workflows for sensitive configuration changes
- Shift management and scheduling
- Department-scoped service point access controls
- Per-queue rate limiting and abuse prevention
- 99.9% monthly uptime target with incident communication
Uptime Target
Monthly operational target — not a contractual warranty
Supported
Available for all staff accounts across every plan
Audit Trail
Every action logged with actor, time, and context
Procurement Assistance
Custom commercial agreements, dedicated onboarding, and full documentation for institutional procurement. On-premise deployment available on Enterprise plan.
Contact Enterprise SalesPricing
Simple, institution-friendly pricing.
Priced for Rwandan and East African institutions. All plans include a free 30-day pilot and dedicated onboarding support.
Starter
Start with digital. Replace paper queues.
RWF 564K / year
- 1 Branch · 1 Department · 5 Service Points
- Digital Queue Management
- QR Code & Public Join
- Walk-in Kiosk Mode
- MFA Account Security
Business
Run multiple service areas smoothly.
RWF 948K / year
- 2 Branches · 3 Departments · 30 Service Points
- Everything in Starter
- Appointment Booking
- Notification Templates
- Audit Log & Activity History
- Message Broadcasting (Text)
Professional
The complete operational system for serious institutions.
RWF 1908K / year
- 10 Branches · 10 Departments · 500 Service Points
- Everything in Business
- Full Broadcast Center (Text, Audio, Live Voice)
- Public Display Screens & Kiosk Devices
- VIP Priority Queues & Waitlists
- Staff Chat & Shift Management
- System Integrations (REST API)
Enterprise
Scale, govern, and control at any size.
RWF 2868K / year
- 20 Branches · Unlimited Departments & Service Points
- Everything in Professional
- Custom Domain & SSL Certificate
- Dedicated Onboarding Session
- Advanced Threat Detection & Anomaly Alerts
- Large-Scale Governance & Operations
Premium Enterprise
Custom infrastructure. Total ownership.
- Everything in Enterprise
- Display Screens & Kiosks (Hardware Included)
- White-Label Branding
- 24/7 Dedicated Support
- Custom SLA Agreement
- On-Premise Deploy Option
Full Comparison
Every feature, clearly mapped across plans.
| StarterRWF 47K / mo | BusinessRWF 79K / mo | Professional★RWF 159K / mo | EnterpriseRWF 239K / mo | Premium EnterpriseCustom | |
|---|---|---|---|---|---|
| Capacity & Scale | |||||
| Branches (Locations) | 1 | 2 | 10 | 20 | Custom |
| Departments | 1 | 3 | 10 | Unlimited | Unlimited |
| Service Points | 5 | 30 | 500 | Unlimited | Unlimited |
| Queue & Operations | |||||
| Digital Queue Management | |||||
| VIP Priority Queues | |||||
| Queue Controls & AutomationBulk actions · auto-close · auto-escalation | Basic | ||||
| Appointment Booking & WaitlistsScheduling and virtual queue management | Basic | ||||
| Kiosk Mode & QR Code Joining | |||||
| Display & Communications | |||||
| SMS & Email Notifications | |||||
| Notification Templates | |||||
| Public Display Screens | |||||
| Multi-language Support | |||||
| Broadcast Center | |||||
| Message Broadcasting | Basic | ||||
| Priority AlertsInfo & Alert level · Emergency level | All Levels | All Levels | All Levels | ||
| Audio BroadcastingRecorded and live voice | |||||
| Scheduled Announcements | |||||
| Broadcast Logs | Full | Full | Full | ||
| Analytics & Insights | |||||
| Queue Analytics & Reporting | Basic | Basic | Advanced | Advanced | Advanced |
| CSAT Reviews & Ratings | |||||
| Data Export (CSV) | |||||
| Staff & Administration | |||||
| Roles & Permissions | Basic | ||||
| Custom Staff Roles | |||||
| Staff Chat | |||||
| Shift Management & Approvals | |||||
| Session ControlActive sessions · staff impersonation | Basic | ||||
| Security & Compliance | |||||
| Account Security (MFA) | |||||
| Audit Log & Activity History | |||||
| Security MonitoringEvent tracking · threat detection | Basic | Advanced | Advanced | ||
| Integrations & Enterprise | |||||
| REST API & Webhooks | |||||
| Custom Domain & SSL | |||||
| White-Label & On-Premise | |||||
All prices in Rwandan Francs (RWF). Need USD or EUR pricing? Contact us.
All subscriptions are billed in advance. Refunds are subject to our Refund Policy.
Enterprise Readiness
Procurement-ready documentation.
All legal and compliance documentation available for your institutional procurement process.
Commercial Agreement
Standard commercial terms governing enterprise deployments.
Privacy Policy
How personal data is collected, processed, stored, and protected.
Data Processing Agreement
GDPR-aligned DPA covering controller/processor responsibilities.
Security Overview
Encryption, access control, monitoring, incident response, and infrastructure.
Service Level Overview
Uptime targets, support channels, and incident response timelines.
Terms of Service
Platform usage terms, acceptable use policy, and subscription conditions.
Need a custom commercial agreement?
Our enterprise team works with procurement departments to provide tailored contracts and supporting documentation.
FAQ
Common questions, answered.
From IT managers, procurement teams, and service directors.
Still have questions? Email our team — we typically respond within 1–2 business days.
Operational Impact
See how much waiting time your institution could reduce.
Enter your current service volumes and waiting times to get a rough estimate of the operational improvement LineUp could deliver. One of our team members will follow up with a tailored assessment.
Average reduction in customer wait time
Time to go live from setup
Hardware required
Estimate your impact
Fill in your current operational context to see a rough estimate.
Ready to improve service flow across your organization?
We will help you assess your current customer flow and show how LineUp can support your operations — at no cost and no commitment.