Banks and microfinance institutions handle some of the highest daily footfall of any service environment. Long teller queues damage customer loyalty, drive customers to competitors, and create compliance risks. LineUp brings enterprise-grade queue management with the auditability that financial institutions demand.
THE PROBLEM
These aren't edge cases — they're the everyday reality for most institutions without a structured queue system.
Customers arrive, see the queue, and leave. Abandonment is invisible — you never know how much business you lose to long lines.
Cash deposits, loan queries, account opening, and FX exchange all queue together — the fastest transactions are slowed by the slowest.
Gold and premium account holders wait alongside standard customers. The relationship value you've invested in evaporates at the branch.
Regulators and internal audit teams expect detailed records of customer interactions. Manual systems can't provide the required traceability.
THE SOLUTION
Purpose-built features that address the specific challenges of your environment — not generic queue software.
Separate queues for Teller, Loans, Account Services, FX, and Advisory — each with its own staff, SLAs, and reporting.
Gold, Platinum, and Premium customers are automatically surfaced to dedicated service points — protecting the relationship you've built.
Every ticket event — creation, call, transfer, completion — is logged with a timestamp, customer reference, and staff identity. Regulator-ready.
Manage queue performance across all your branches from a single dashboard. Identify which locations need staffing support in real time.
Connect LineUp to your core banking system or CRM via the full REST API. Auto-identify customers when they join based on account number.
Set maximum acceptable wait times per service type. Get alerted when thresholds are breached so managers can intervene before customers leave.
“Our premium customers no longer complain about waiting. They scan a QR code at the entrance, go to the lounge, and are called when a relationship manager is ready. That experience is worth more than the cost of the system.”
Start a free 30-day pilot with full features, dedicated onboarding support, and no commitment required.
All plans include a free 30-day pilot · No hardware required · Up and running in under 1 hour