1. Overview
LineUp is a professional SaaS platform for queue management. Our use of cookies is limited to what is strictly necessary to operate the platform securely — specifically, to maintain authenticated sessions between your browser and our servers.
We do not use cookies for advertising, behavioural tracking, cross-site profiling, or analytics. No data collected through our cookies is shared with third-party advertising networks or data brokers.
4. Local Browser Storage
In addition to cookies, LineUp uses browser localStorage and sessionStorage to store application state on your device. This data is never transmitted to our servers automatically — it stays in your browser and is used only to maintain your local preferences and session state within the application.
Authentication tokens (localStorage)
Short-lived JWT access tokens and, in some flows, refresh tokens are stored in localStorage to maintain your authenticated session within the app. These expire independently and are cleared on logout.
| Key | Purpose |
|---|---|
| accessToken | Short-lived JWT for staff/admin API authentication |
| refreshToken | Refresh token fallback for session renewal |
| impersonation_token | Temporary token used when an administrator impersonates a staff member |
| platform_accessToken | JWT for platform administration console access |
| platform_refreshToken | Refresh token for platform console session renewal |
User preferences (localStorage)
Preference settings are stored locally so that your chosen configuration persists across sessions without requiring a server round-trip. These contain no personal data.
| Key | Purpose |
|---|---|
| lineup_audio_announce_enabled | Display screen text-to-speech announcement toggle |
| lineup_audio_announce_lang | Display screen announcement language preference |
| lineup_audio_announce_volume | Display screen announcement volume level |
| broadcast_audio_enabled | Whether broadcast audio is enabled on a display screen |
| lineup_live_audio_activated | Live broadcast audio activation state on display screen |
| onboarding_done | Flag indicating the onboarding tour has been completed |
| billing-dismissed-alerts | List of billing notification IDs the user has dismissed |
| lineup_broadcast_first_sent | Flag tracking whether a first broadcast has been sent (used for first-time experience) |
| lineup_widget_position | Saved position of the live ticket widget on screen |
Temporary session data (sessionStorage)
| Key | Purpose |
|---|---|
| lineup_pending_reg | Temporarily holds registration data during the email verification step of new organization signup. Cleared immediately after verification completes or the browser tab is closed. |
5. What We Do Not Use
LineUp does not use, and has never used, any of the following:
- Analytics cookies or scripts (Google Analytics, Mixpanel, Segment, Plausible, or equivalent)
- Advertising or retargeting cookies (Meta Pixel, Google Ads, TikTok, or equivalent)
- Behavioural tracking or fingerprinting technologies
- Heatmap or session recording tools (Hotjar, FullStory, Microsoft Clarity, or equivalent)
- Cross-site tracking technologies of any kind
- Cookies that profile your behaviour across websites you do not own
Because LineUp uses only strictly necessary cookies, no consent banner or cookie preference centre is currently required under applicable law. If this changes in future, this policy will be updated and a consent mechanism will be introduced.
6. Third-Party Cookies
LineUp does not embed third-party scripts, widgets, or pixels that set cookies in your browser. All cookies on the LineUp platform are first-party cookies set directly by LineUp.
If you access the LineUp platform through a browser that has third-party extensions installed (such as password managers or ad blockers), those extensions may set their own storage entries. LineUp has no control over and takes no responsibility for cookies or storage set by browser extensions.
7. Managing Cookies
You can control and delete cookies through your browser settings. Common browser controls:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Please note: because LineUp's cookies are strictly necessary for authentication, deleting or blocking them will prevent you from logging in to the platform. If you delete the lineup_rt cookie, you will be logged out and will need to sign in again.
localStorage and sessionStorage data can be cleared via your browser's developer tools (Application tab → Storage) or by using the “Clear site data” option in your browser's privacy settings. Clearing localStorage will log you out and reset your display and preference settings.
8. Changes to This Policy
LineUp may update this Cookie Policy if we introduce new storage technologies or change our practices. We will notify Tenant administrators of any material changes by email with at least 14 days' advance notice before the updated policy takes effect. The “Last updated” date at the top of this page reflects the most recent revision.
9. Contact
For questions about this Cookie Policy or our use of cookies and storage:
CyberSafeHills & Partners Ltd, Kk 15 Rd, Kigali, Rwanda
Related documents: Privacy Policy · Data Processing Agreement